Privacy Policy

1. Who we are

DCS Payroll Agency (NE) Ltd ("DCS", "we", "us", "our") is a payroll services company. We are the data controller for personal data we collect through this website and in connection with the services we provide.

You can contact us at: payinfo@dcspayroll.co.uk or 0191 514 7009.

2. What data we collect

We may collect the following types of personal data:

• Contact information (name, email address, phone number, company name)
• Payroll data provided to us by our clients in connection with our services
• Technical data (IP address, browser type, pages visited) collected via cookies
• Communications you send to us by email, phone or through our website

3. How we use your data

We use personal data to:

• Provide our payroll services to clients
• Respond to enquiries submitted through our website or by other means
• Send service-related communications
• Comply with legal and regulatory obligations
• Improve our website and services

4. Legal basis for processing

We process personal data on the following legal bases:

• Contract: Processing necessary to perform our payroll services
• Legal obligation: Processing required to comply with HMRC and other regulatory requirements
• Legitimate interests: Processing necessary for our business operations, including responding to enquiries
• Consent: Where you have given explicit consent

5. Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Payroll records are typically retained for a minimum of 7 years.

6. Sharing your data

We do not sell personal data. We may share data with:

• HMRC, The Pensions Regulator, and other statutory bodies as required by law
• Pension providers in connection with auto-enrolment services
• IT service providers who support our systems (under data processing agreements)
• BACS processing partners in connection with payment services

7. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request erasure (where applicable)
• Object to processing
• Request restriction of processing
• Data portability

To exercise any of these rights, contact us at payinfo@dcspayroll.co.uk.

8. Cookies

Our website uses cookies to improve your experience. By using our website, you consent to our use of cookies in accordance with this policy.

9. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. This includes secure off-site data backup and business continuity procedures.

10. Complaints

If you have concerns about how we handle your data, please contact us in the first instance. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to this policy

We may update this privacy policy from time to time. The current version will always be available on this page.